This Privacy Policy describes how Imatic Technologies Limited ("we", "our", or "us") collects, uses, and protects your personal information when you use our applications — Support Assistant Apps (collectively referred to as "the Apps"). By using any of our Apps, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following information:

• Personal Information: such as your name and email address when you create an account, log in, or contact us.
• Usage Data: information about how you interact with our Apps, including access times, device type, and app performance metrics.
• Cookies and Tracking Technologies: used to enhance your experience and for analytics purposes.

2. How We Use Your Information

We use your data to:

• Provide and improve the functionality of our Apps.
• Authenticate users and maintain secure access.
• Send notifications or updates related to app performance or security.
• Analyze usage trends to improve user experience.
• Comply with legal obligations and resolve disputes.

3. Third-Party Services

We use trusted third-party services that may collect information as described in their respective privacy policies:

• Google Analytics (for usage analytics)
• Firebase (for hosting, data storage, and app performance tracking)

These services may collect data such as device identifiers, usage logs, or location (if enabled). We encourage users to review the privacy policies of these providers.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal information.
• Withdraw consent to processing.
• Request data portability or restriction of processing.

You can exercise these rights by contacting us at [email protected].

7. Children’s Privacy

Our Apps are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.

8. Google Privacy Policy

8.1 Who We Are

Smart ERP is developed and operated by Imatic Technologies Limited, located at Plot no. 36-37, Mirambo, Samora Ave, Dar es Salaam,Tanzania. If you have questions about this privacy policy or how your Google user data is handled, contact us at [email protected].

8.2 Google User Data We Access

Smart ERP requests access to Google user data only after the user grants permission through Google's OAuth 2.0 authorization process. Specifically, Smart ERP requests the following Google API scopes:

• https://www.googleapis.com/auth/calendar
• https://www.googleapis.com/auth/calendar.events
• https://www.googleapis.com/auth/meetings.space.created

8.3 How We Use Google User Data

Google Calendar and Google Meet data obtained through these scopes is used solely to provide the following features within Smart ERP:

• Viewing calendar events.
• Creating, updating, and deleting calendar events.
• Scheduling meetings.
• Creating and managing Google Meet meeting links through Google Calendar.
• Synchronizing calendar events between the user's Google Calendar and Smart ERP.

Google user data is used only to provide these features and is not used for advertising, marketing, or profiling.

8.4 Limited Use Disclosure

In compliance with the Google API Services User Data Policy, including the Limited Use requirements, Smart ERP explicitly commits to the following, individually:

• We do not use Google user data to train or improve generalized, non-personalized artificial intelligence (AI) or machine learning (ML) models, including foundational models.
• We do not allow human employees or contractors to read Google user data, except: (a) with the user's affirmative, specific agreement to view particular data for support purposes; (b) where necessary for security purposes, such as investigating abuse; or (c) to comply with applicable law.
• We do not use or transfer Google user data for serving advertisements of any kind, including personalized or interest-based advertising.
• We limit our use of Google user data to providing or improving the user-facing calendar and meeting features described in Section 3. All other uses are prohibited.
• We only transfer Google user data to others where necessary to provide or improve those user-facing features, and only as described in Section 5 below.

8.5 Data Sharing and Disclosure

Smart ERP does not sell, rent, trade, or share Google user data with third parties for their own independent purposes.

Google Calendar data and Google Meet meeting information are stored within Smart ERP's database, which is hosted on https:www.wingu.africa. This provider processes data solely to provide underlying infrastructure and does not access Google user data for any independent purpose.

Google user data is disclosed only in the following limited circumstances:

• When required by applicable law or a valid legal process.
• To comply with legal or regulatory obligations.
• To protect the rights, security, or safety of Smart ERP, its users, or the public.
• When the user has provided explicit consent.

No Google user data is shared with third-party advertisers, marketing companies, analytics providers, or any external organizations for independent use.

8.6 Data Storage, Security, and Retention

Google Calendar data and Google Meet meeting information are securely stored and are retained only for as long as necessary to provide the requested services or to comply with applicable legal requirements.

Smart ERP implements appropriate administrative, technical, and organizational security measures including encryption of data in transit and at rest to protect Google user data against unauthorized access, disclosure, alteration, or destruction.

Users may request deletion of their stored Google Calendar data from Smart ERP at any time by contacting [email protected], independent of revoking OAuth access.

Users may revoke Smart ERP's access to their Google Account at any time through their Google Account security settings. Once access is revoked, Smart ERP will no longer access the user's Google Calendar data, and any previously stored data will be deleted in accordance with the retention terms above.

8.7 Children's Privacy

Smart ERP is not directed at children under the age of 13 (or the applicable age of digital consent in the user's jurisdiction) and does not knowingly collect Google user data from children. Smart ERP does not use Google Sign-In or other Google API services in any product or feature directed primarily at children.

8.8 Compliance with Google API Services User Data Policy

Smart ERP's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements described individually in Section 4 above.

8.9 Changes to This Policy

We may update this privacy policy from time to time. Material changes will be reflected by updating the “Last updated” date at the top of this page. Continued use of Smart ERP after changes take effect constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: